Our Commitment to Timely Research
At Selleckchem, we understand that your research timeline is critical. We have optimised our global logistics operations to ensure the rapid and reliable delivery of your compounds, allowing you to focus on your experiments with minimal interruption.
Order Processing and Transit Times
We pride ourselves on our efficient order fulfilment capabilities.
- In-Stock Items: For items currently available in our inventory, delivery will be initiated within 24 hours of order confirmation. Our standard transit time for these shipments is approximately 2-3 business days, ensuring prompt arrival at your laboratory.
- Out-of-Stock Items: In the event that a requested item is temporarily out of stock, our supply chain team will immediately arrange for replenishment within 24 hours. We are committed to transparency and will keep you fully informed of the updated delivery status via email or phone.
Shipping Carriers and Handling
To guarantee the secure transport of your research materials, Selleckchem partners with world-leading logistics providers.
Your requested items will be shipped directly to you via UPS, TNT, or FedEx. These carriers are selected for their extensive global networks and proven track record in handling sensitive biochemical reagents.
Shipping Rates and Complimentary Delivery
We offer straightforward shipping rates and are pleased to provide free delivery for qualifying orders to support your research needs.
Standard Shipping & Handling Fees
- United States: A flat shipping and handling fee of 40 USD applies to shipments within the US.
- Europe: A flat shipping and handling fee of 31 EUR applies to shipments within Europe.
Free Delivery Program
We guarantee free delivery when the total value of your order exceeds the following thresholds:
- United States: Over 500 USD
- Europe: Over 500 EUR
- United Kingdom: Over 500 GBP
Receipt and Inspection
Ensuring the integrity of your products upon arrival is a shared priority.
We request that all packages and products be inspected immediately upon reception. In the rare instance of damage during transit, a shortage in the shipment, or any product defects, please notify us immediately by e-mail or fax so that our dedicated Customer Support team can rectify the situation promptly.
