1. Introduction
Selleck Chemicals LLC ("Selleckchem," "we," "us," or "our") is committed to safeguarding your privacy and protecting the personal information you entrust to us. We understand that you care about how your information is used and shared, and we appreciate your trust in our ability to handle your data responsibly and professionally.
This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information through our website, Selleckchem.com (the "Site"), as well as information collected offline via phone, fax, or postal mail. By accessing the Site or utilising our services, you consent to the data practices described in this policy.
2. Information Collection
We collect information to provide you with an efficient, meaningful, and customised research procurement experience.
A. Personal Information You Provide Voluntarily We collect personally identifiable information ("Personal Information") when you register an account, place an order, request technical support, or subscribe to our newsletters. This includes, but is not limited to:
- Identity Data: Name, job title, and academic or organisational affiliation.
- Contact Data: Billing address, shipping address, email address, phone number, and fax number.
- Financial Data: Credit card numbers and payment information (processed securely via third-party gateways).
B. Information Collected Automatically (Cookies & Analytics) When you visit our Site, we automatically collect certain technical information to analyse trends and administer the Site. This may include your Internet Protocol (IP) address, browser type, operating system, referring URLs, and access times. We may use "cookies" and similar tracking technologies to enhance your navigation experience, preventing you from having to re-enter information repeatedly and helping us deliver content relevant to your research interests.
C. Offline Collection We also handle information collected offline (e.g., via phone orders, faxed purchase orders, or postal inquiries) with the same level of care as online data. Physical documents containing personal information are digitised into our secure databases or stored in locked repositories. Documents no longer needed are securely shredded.
3. How We Use Your Information
We utilise your information for specific business purposes, including:
- Order Fulfilment: To process transactions, verify payment, and deliver products (via partners like FedEx, UPS, or TNT).
- Customer Service: To respond to your inquiries, provide technical support, and resolve issues.
- Optimisation: To improve the Site's content, layout, and functionality based on user behaviour.
- Communication: To send order confirmations, shipping updates, service-related announcements (e.g., maintenance), and, with your consent, newsletters regarding new products or technologies.
4. Information Sharing and Disclosure
Selleckchem does not sell, trade, or rent your Personal Information to third parties for their marketing purposes. We share information only in the following circumstances:
- Third-Party Service Providers: We engage trusted third-party vendors to perform functions on our behalf, such as payment processing, logistics (shipping), and data analysis. These providers have access to Personal Information only as needed to perform their functions and are contractually obligated to maintain its confidentiality.
- Legal Compliance: We may disclose information if required by law, court order, subpoena, or to cooperate with law enforcement investigations.
- Protection of Rights: We reserve the right to disclose information to enforce our Terms & Conditions, protect our rights, or prevent fraud and illegal activities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information is generally one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.
5. Data Security
We implement robust physical, electronic, and administrative security measures to protect your information.
- Online Security: We use industry-standard encryption protocols (such as Secure Sockets Layer, "SSL", and Transport Layer Security, "TLS") to protect the transmission of sensitive financial data.
- Internal Access: Access to your Personal Information is strictly restricted to employees who need it to perform specific jobs (e.g., billing or customer service).
- Infrastructure: Our servers are housed in a secure physical environment protected by electronic firewalls.
Disclaimer: While we employ industry-leading precautions, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Rights and Choices
You have control over your personal information. You may request to:
- (a) Correct or Update: Modify your account details to ensure accuracy.
- (b) Opt-Out of Communications: Unsubscribe from marketing emails or newsletters.
- (c) Deactivate Account: Request the disabling of your account to prevent future purchases.
To exercise these rights, please contact us:
- Phone: +1-832-582-8158
- Email: info@selleckchem.com
Note: For security purposes, please do not send credit card numbers or sensitive financial information via email.
7. Third-Party Links
Our Site may contain links to websites not operated by Selleckchem. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any external sites you visit.
8. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Material changes will be notified by updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.
